Privacy Policy

This privacy policy sets out how Real Aquatics uses and protects any information that you give Real Aquatics when you use this website. Real Aquatics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Real Aquatics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We, Real Aquatics Ltd, are incorporated in England carrying on business as a merchant of aquatic supplies and we are committed to protecting any data that we collect concerning you, our customers. By purchasing our inventory and/or using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

Our Pledge

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number and email address, together with data about your use of our website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Marketing Purposes

You will be given the opportunity to subscribe to our newsletter service, for the provision of regular updates and discount codes. We will always give you the opportunity to unsubscribe from our marketing facility by clicking the ‘Unsubscribe’ button that appears on each generated marketing communication.

Payment Information

We do not store any payment information ourselves. We use Sagepay, an internationally recognised secure payment service provider. Sagepay will process your data using secure encryption through their Payment Gateway server, protected by SSL. Sagepay provides secure online payment processing for thousands of online businesses throughout the UK and are the largest payment service provider in the country.

Proper Use

We use the information collected primarily to execute the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Third Parties

We provide our shipping service providers with your basic contact details required to complete your transaction with us, such as address and contact number, but do not store or provide any payment details whatsoever. We do not, and will not, provide your registered personal details knowingly or willingly to any third party or affiliate for any purpose other than the completion of your intended transaction.

Cookie Policy

Cookies are small text files that can be placed on your computer by websites you visit, which are used widely to make websites work properly or more efficiently, as well as to provide information to the owners of the site, and/or their service providers.

Most browser software will allow you to turn off cookies, but you should note that doing so may cause some website functionality to stop working.
Check your browser's help or privacy settings if you want to turn cookies off.

The cookies used on this site include the following:

Cookies for Website Traffic Monitoring and Improvements

1. Google Analytics creates 4 cookies, __utma,__utmb,__utmc and __utmz.
We use Google Analytics to monitor our website's performance, and how visitors use it so we can make improvements to the user experience. If we use Google Adwords or Google A/B testing, these may also utilise a cookie for the same purposes as Analytics.

Cookies for User Convenience

2. We use a simple cookie to help remember login details for our site's admin panel and also for our Blog admin panel. These are for user convenience only, and no information is collected or shared with anyone.

Essential Cookies for Website Functionality

3. PHPSESSION. This is an essential cookie that assigns a session to each visit to ensure the site's functionality works properly, that only lasts while you are on this site. No information is retained or shared with anyone.

4. regID. An essential cookie which helps the website remember you after you have logged in, allowing you to utilise specific website functionality for logged in users only. No information is retained or shared with anyone.